Client Experience Specialist, Front Office (Hearing Care)

WS Audiology USA; Hoffman Estates (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Ongoing training

401k with match

Health & Wellness programs

Paid holidays

PTO

Job summary

HearUSA is seeking a Client Experience Specialist in Hoffman Estates, IL to support hearing care clients with friendly, proactive service. You will manage patient appointments, maintain charts, and process orders while delivering a welcoming, professional experience.

You will handle day-to-day scheduling, inventory checks, and basic hearing aid knowledge to assist customers. Growth opportunities include training and career advancement within HearUSA.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

Excellent communication

MS Office

Scheduling software

Time management

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

HearUSA is seeking a Client Experience Specialist in Hoffman Estates, IL to support hearing care clients with friendly, proactive service. You will manage patient appointments, maintain charts, and process orders while delivering a welcoming, professional experience.

You will handle day-to-day scheduling, inventory checks, and basic hearing aid knowledge to assist customers. Growth opportunities include training and career advancement within HearUSA.