Client Experience Specialist – Hearing Care

RiseMe; Marietta (GA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid holidays

PTO

401(k) with match

Health & Wellness programs

Mentorship and development resources

Job summary

HearUSA is seeking a Client Experience Specialist to deliver Simply Excellent Hearing Care. You will manage appointment scheduling, maintain client records, and ensure a welcoming environment.

The role emphasizes strong communication, teamwork, and attention to detail, with daily tasks including calls, scheduling, inventory, and basic product knowledge.

This position offers onboarding, benefits, and growth opportunities within a supportive culture.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

MS Office

Scheduling software

Communication skills

Multi-tasking

Time management

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

HearUSA is seeking a Client Experience Specialist to deliver Simply Excellent Hearing Care. You will manage appointment scheduling, maintain client records, and ensure a welcoming environment.

The role emphasizes strong communication, teamwork, and attention to detail, with daily tasks including calls, scheduling, inventory, and basic product knowledge.

This position offers onboarding, benefits, and growth opportunities within a supportive culture.