Hearing Care Coordinator - Patient Experience

Sonova Group; Saint Augustine, Northern (FL, KY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401K with company match

Free hearing aids for employees

PTO and holidays

No nights or weekends

Legal Shield

Floating holiday

Job summary

Sonova's AudioNova unit in Saint Augustine, FL is seeking a Hearing Care Coordinator to support patients and clinicians in a busy clinic. You will schedule appointments, verify benefits, process payments, and help with inventory and outreach events.

The ideal candidate has a high school diploma, strong communication, basic Microsoft Office skills, HIPAA knowledge, and prior health-care or customer-service experience.

Qualifications

• High School Diploma or equivalent
• 2+ years in health care preferred
• Previous customer service experience required

Responsibilities

• Greet patients with a positive, professional attitude
• Schedule appointments and coordinate patient flow
• Verify insurance benefits and process payments
• Assist with inventory management and supply orders
• Support hearing care professionals and clinicians on site
• Help with community outreach events and clinic logistics

Skills

Communication skills

Verbal and written communication

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Sonova's AudioNova unit in Saint Augustine, FL is seeking a Hearing Care Coordinator to support patients and clinicians in a busy clinic. You will schedule appointments, verify benefits, process payments, and help with inventory and outreach events.

The ideal candidate has a high school diploma, strong communication, basic Microsoft Office skills, HIPAA knowledge, and prior health-care or customer-service experience.