Patient Care Coordinator — Hearing Health & Scheduling

RiseMe; Sturgis (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401K with a Company Match

Medical, Dental, Vision Coverage

Free hearing aids for employees and D&

PTO and Holidays

No Nights or Weekends

Job summary

AudioNova, part of Sonova in Sturgis, MI, is seeking a Hearing Care Coordinator (HCC) to support clinic staff and deliver high-quality patient care. The HCC schedules appointments, verifies insurance benefits, and assists physicians and patients onsite.

Responsibilities include greeting patients, handling follow-up calls, processing payments, maintaining records, and supporting inventory and event logistics.

Qualifications

• High School Diploma or equivalent required; associates degree preferred.
• 2+ years experience in a health care environment; prior customer service experience required.
• Knowledge of HIPAA and EMR/EHR is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule/confirm patient appointments and follow-ups.
• Verify insurance benefits and handle benefit checks.
• Assist with payments and financial transactions at the point of service.
• Maintain patient files and intake forms; input data into the system.
• Support inventory management and supply orders as needed.
• Assist with event planning and community outreach.
• General clerical duties and instrument/equipment upkeep.

Skills

Verbal communication

Written communication

Patient relationship building

MS Office / Outlook

HIPAA knowledge

EMR/EHR experience

Customer service

Education

High School Diploma or equivalent

Associates degree (preferred)

Tools

None

Job description

AudioNova, part of Sonova in Sturgis, MI, is seeking a Hearing Care Coordinator (HCC) to support clinic staff and deliver high-quality patient care. The HCC schedules appointments, verifies insurance benefits, and assists physicians and patients onsite.

Responsibilities include greeting patients, handling follow-up calls, processing payments, maintaining records, and supporting inventory and event logistics.