On-Site Hearing Care & Scheduling Coordinator

NationsBenefits; Panama City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is hiring a Hearing Ambassador to support licensed dispenser teams at the Sam's Club Hearing Aid Center in Panama City, FL. You will engage customers, educate about hearing wellness, schedule appointments, and drive growth through outreach and relationship building.

The role emphasizes outbound calling, product promotion, and achieving daily test and sales goals while working on-site in a dynamic healthtech environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience preferred.
• Experience with patient/customer appointment scheduling is a plus.
• Excellent oral and written communication skills, organizational and problem-solving abilities.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non-hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members for scheduling return visits.
• Promote the HAC during Sam's Club events and center events.
• Will be based in HAC but will spend 95% of time walking/working the club, intercepting, and setting tests.

Skills

Customer service experience

Sales experience

Retail experience

Communication skills

Appointment scheduling experience

Education

High school diploma or equivalent

Tools

PC hardware & software knowledge

Basic computer skills

Job description

NationsBenefits is hiring a Hearing Ambassador to support licensed dispenser teams at the Sam's Club Hearing Aid Center in Panama City, FL. You will engage customers, educate about hearing wellness, schedule appointments, and drive growth through outreach and relationship building.

The role emphasizes outbound calling, product promotion, and achieving daily test and sales goals while working on-site in a dynamic healthtech environment.