Hearing Care Coordinator — Patient Care & Scheduling (No Nights)

Sonova Group; Madison (WI); Ibrido; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K with Company Match

Free hearing aids for employees and a 

Discounts for family members

Paid time off and holidays

No nights or weekends

Descrizione del lavoro

Sonova is seeking a Hearing Care Coordinator for the East Madison, WI clinic. The role supports Hearing Care Professionals, schedules appointments, verifies insurance, and assists with patient services in a fast-paced clinical environment.

The candidate will greet patients, perform benefit checks, handle payments, and coordinate with staff to ensure quality care. Prior healthcare and customer service experience are required; hearing aid knowledge is a plus.

Competenze

• Professional verbal and written communication required.
• Strong relationship-building skills with patients and physicians.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Mansioni

• Greet patients with a positive, professional attitude.
• Place outbound calls to schedule follow-up tests and weekly evaluations.
• Collect patient intake forms and maintain files/notes.
• Complete benefit checks and insurance authorizations.
• Assist with payments, appointments, and patient support.
• Process repairs under supervision of a licensed professional.
• Prepare deposits and submit daily finance reports.
• Provide sales knowledge for accessories and patient support.
• Process orders and verify pickup; input data into system.
• Maintain and clean equipment and instruments.
• Submit equipment/facility requests and manage inventory.
• Assist with event planning for community outreach.

Conoscenze

Verbal and written communication

Relationship building

Microsoft Office & Outlook

HIPAA knowledge

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Sonova is seeking a Hearing Care Coordinator for the East Madison, WI clinic. The role supports Hearing Care Professionals, schedules appointments, verifies insurance, and assists with patient services in a fast-paced clinical environment.

The candidate will greet patients, perform benefit checks, handle payments, and coordinate with staff to ensure quality care. Prior healthcare and customer service experience are required; hearing aid knowledge is a plus.