Healthcare Workflow Optimization Specialist

Tryon Med; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Tryon Med in Charlotte, NC seeks a Business Optimization Development Specialist to evaluate, improve, and implement clerical workflows across clinics and patient access centers. You will partner with operations leaders, EMR teams and staff to identify opportunities, design solutions, and train teams for sustained change.

Responsibilities include diagnosing root causes, developing training materials, coaching staff, and promoting patient-centered processes while supporting system implementations

Qualifications

• Bachelor’s degree in IT or healthcare preferred or the equivalent of education and experience.
• Maintain continuing education activities to ensure knowledge related to all EMR software and quality programs.

Responsibilities

• Identify root causes of operational challenges and recommend practical, sustainable solutions.
• Observe day-to-day practice operations to identify inefficiencies, workflow variation, duplication, communication gaps, and opportunities for improvement.
• Recommend changes that improve efficiency, consistency, accountability, employee experience, and patient experience.
• Partner with operational and practice leadership to implement approved workflow changes.
• Develop training materials, standard operating procedures, job aids, checklists, workflow guides, presentations, and other educational resources.
• Provide hands-on coaching and reinforcement to support successful adoption of workflows.
• Identify recurring training needs and recommend educational strategies to address them.
• Translate operational expectations into clear, practical processes employees can consistently follow.
• Help employees understand the purpose behind workflow changes and how individual responsibilities affect the overall patient journey.
• Conduct post-implementation observations to assess whether changes have been effectively integrated into daily operations.
• Identify barriers to implementation and collaborate with leadership to develop solutions.
• Support practices during significant operational changes, system implementations, new initiatives, staffing transitions, or practice openings as assigned.
• Gather information through observation, employee discussions, workflow reviews, and available operational data.
• Develop clear recommendations and communicate findings to appropriate leadership.
• Prioritize recommendations based on operational impact and organizational needs.
• Assist leaders in developing action plans to address identified opportunities.
• Promote workflows that support accurate, timely, and consistent administrative processes.
• Incorporate patient-centered service expectations into operational assessments and training.
• Identify processes that may contribute to patient delays, communication breakdowns, or inconsistent patient experiences.
• Escalate identified operational, quality, or compliance concerns through appropriate leadership channels.
• Conduct follow-up reviews to evaluate sustainability of operational changes.
• Continually evaluate training programs and operational resources for opportunities to improve effectiveness.
• Maintain detailed project documentation, including timelines, issues, and resolutions.

Skills

Process improvement

Project coordination

Stakeholder communication

Training development

MS Office

Excel

IT/EMR systems

Travel readiness

Education

Bachelor's degree in IT or healthcare

Tools

AthenaOne

MS Office

Job description

Tryon Med in Charlotte, NC seeks a Business Optimization Development Specialist to evaluate, improve, and implement clerical workflows across clinics and patient access centers. You will partner with operations leaders, EMR teams and staff to identify opportunities, design solutions, and train teams for sustained change.

Responsibilities include diagnosing root causes, developing training materials, coaching staff, and promoting patient-centered processes while supporting system implementations