Healthcare Transportation & Customer Service Coordinator

Daniels Health; Ellenwood (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K Matching

Medical, Dental, Vision coverage

Short-term disability

Life insurance

Paid time off

Job stability

Permanent role

Culture of innovation

Job summary

Daniels Health is seeking a dynamic transportation and customer-focused professional to join our medical waste treatment facility in Ellenwood, GA. This role blends exceptional customer service with transportation coordination to ensure timely, efficient, and high-quality service for our clients.

Responsibilities include serving as the main point of contact for hospitals and clinics, responding to inquiries, resolving issues via Salesforce, and maintaining strong client relationships.

Qualifications

• 2+ years of experience in customer service and transportation support or dispatch.
• Familiarity with route optimization and cost-saving strategies.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of transportation/logistics practices and procedures.

Responsibilities

• Serve as the main point of contact for hospitals, clinics, and healthcare facilities.
• Respond promptly to customer inquiries via phone and email, with proactive scheduling and updates.
• Investigate and resolve customer complaints using Salesforce; escalate as needed.
• Maintain strong client relationships through exceptional service and anticipation of needs.
• Route medical drivers daily and hazardous route drivers weekly.
• Track and monitor driver activity; ensure accurate manifest creation and billing preparation.
• Analyze route efficiencies for cost optimization and process improvements.
• Support Transportation Supervisor with projects and operational tasks.
• Maintain and update filing, inventory, and database systems.

Skills

Customer service

Dispatch

Microsoft Office

Salesforce

Education

High School Diploma

Tools

Salesforce

Tegos

Job description

Daniels Health is seeking a dynamic transportation and customer-focused professional to join our medical waste treatment facility in Ellenwood, GA. This role blends exceptional customer service with transportation coordination to ensure timely, efficient, and high-quality service for our clients.

Responsibilities include serving as the main point of contact for hospitals and clinics, responding to inquiries, resolving issues via Salesforce, and maintaining strong client relationships.