Healthcare Logistics & Customer Service Coordinator

Daniels Health; Ellenwood (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401K Matching 50% up to 6%

Medical, Dental, and Vision coverage

Paid short-term disability

Life insurance

Job summary

Daniels Health is seeking a dynamic transportation and customer-focused professional to join our medical waste treatment facility in Ellenwood, GA. This role blends exceptional customer service with transportation coordination to ensure timely, efficient, and high-quality service for our clients.

Responsibilities include serving as the main contact for hospitals and clinics, handling inquiries via phone and email, coordinating driver routes, and optimizing routes for cost efficiency.

Qualifications

• 2+ years of experience in customer service and transportation support or dispatch.
• Familiarity with route optimization and cost-saving strategies.
• High School Diploma or GED.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of transportation/logistics practices and procedures.

Responsibilities

• Serve as the main point of contact for hospitals, clinics, and healthcare facilities.
• Respond promptly to customer inquiries via phone and email, providing proactive communication on schedules, stock changes, and service updates.
• Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed.
• Maintain strong relationships with clients by delivering exceptional service and anticipating needs.
• Route medical drivers daily and hazardous route drivers weekly.
• Track and monitor driver activity.
• Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation.
• Analyze route efficiencies for cost optimization and process improvements.
• Support Transportation Supervisor with projects and operational tasks.
• Maintain and update filing, inventory, and database systems.

Skills

Customer service

Transportation support/dispatch

Route optimization

Multitasking

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

Salesforce

Tegos

Microsoft Excel

Outlook

Job description

Daniels Health is seeking a dynamic transportation and customer-focused professional to join our medical waste treatment facility in Ellenwood, GA. This role blends exceptional customer service with transportation coordination to ensure timely, efficient, and high-quality service for our clients.

Responsibilities include serving as the main contact for hospitals and clinics, handling inquiries via phone and email, coordinating driver routes, and optimizing routes for cost efficiency.