Healthcare Transportation & Customer Care Coordinator

Daniels Health; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Daniels Health in Baton Rouge seeks a dynamic transportation and customer-focused professional for our medical waste treatment facility. The role blends high-quality customer service with transportation coordination to ensure timely, efficient service.

You will act as the primary liaison for hospitals and clinics, coordinating routes for drivers, and supporting billing and administration. The ideal candidate brings 2+ years in customer service/dispatch, knowledge of route optimization, and

Qualifications

• 2+ years of experience in customer service and transportation support or dispatch.
• Familiarity with route optimization and cost-saving strategies.
• High School Diploma or equivalent (GED).
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of transportation/logistics practices and procedures.

Responsibilities

• Be the main point of contact for hospitals, clinics, and healthcare facilities.
• Respond promptly to inquiries via phone and email, providing proactive communication on schedules and updates.
• Investigate and resolve customer complaints using Salesforce and escalate when needed.
• Maintain strong client relationships by delivering exceptional service and anticipating needs.

Skills

Customer service

Dispatch coordination

Route optimization

Multitasking

Education

High School Diploma or GED

Tools

Salesforce

Tegos

Job description

Daniels Health in Baton Rouge seeks a dynamic transportation and customer-focused professional for our medical waste treatment facility. The role blends high-quality customer service with transportation coordination to ensure timely, efficient service.

You will act as the primary liaison for hospitals and clinics, coordinating routes for drivers, and supporting billing and administration. The ideal candidate brings 2+ years in customer service/dispatch, knowledge of route optimization, and