Healthcare Customer Service Specialist

Daniels Health; Orlando (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K Matching

Health, Dental, Vision benefits

Paid Short-Term Disability

Life Insurance

Career Growth

Descripción de la vacante

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients, ensuring every interaction is smooth, solutions-focused, and service-driven. This role involves handling hazardous waste logistics, manifests, scheduling, and regulatory compliance from a healthcare services perspective.

Join a mission-driven team focused on safety, sustainability, and excellent customer experience.

Formación

• 2+ years of customer service or administrative experience.
• Proficient in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including weekends or holidays as needed (rare).

Responsabilidades

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance.
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.
• Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

Descripción del empleo

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients, ensuring every interaction is smooth, solutions-focused, and service-driven. This role involves handling hazardous waste logistics, manifests, scheduling, and regulatory compliance from a healthcare services perspective.

Join a mission-driven team focused on safety, sustainability, and excellent customer experience.