Healthcare Customer Success & Logistics Specialist

Daniels Health; Orlando (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K Matching

Medical, Dental, and Vision coverage

Paid short-term disability

Company-sponsored life insurance

Job summary

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients, ensuring interactions are smooth, solutions-focused, and service-driven. This is a full-time role based in the Orlando area, with standard business hours and a focus on healthcare waste logistics.

You will support customer service and administrative tasks, engage with hospitals and facilities, resolve issues using Salesforce, and collaborate with production and transport teams to ensure

Qualifications

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including weekends or holidays as needed (rare).

Responsibilities

• Support customer service and admin tasks related to hazardous waste logistics.
• Serve as the first contact for hospitals and healthcare facilities by phone and email.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.
• Analyze customer and operational data to identify trends and improve service.

Skills

Customer service

Administrative skills

Tools

Microsoft Office

Salesforce

Job description

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients, ensuring interactions are smooth, solutions-focused, and service-driven. This is a full-time role based in the Orlando area, with standard business hours and a focus on healthcare waste logistics.

You will support customer service and administrative tasks, engage with hospitals and facilities, resolve issues using Salesforce, and collaborate with production and transport teams to ensure