Healthcare Logistics and Customer Service Coordinator

Daniels Health; Georgia; Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K matching

Benefits (Medical/Dental/Vision)

Job stability

Full-time role

Culture & innovation

Descripción de la vacante

Daniels Health & Sharpsmart is seeking a dynamic transportation and customer-focused professional to join our Ellenwood, GA facility. This full-time role blends exceptional customer service with transportation coordination to ensure timely, efficient, and high-quality service to hospitals and clinics.

You will serve as the main contact, respond to inquiries, investigate issues, and maintain strong client relationships.

Formación

• 2+ years in customer service and transportation support or dispatch.
• Familiarity with route optimization and cost-saving strategies.
• High School Diploma or GED.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of transportation/logistics practices and procedures.

Responsabilidades

• Serve as the main point of contact for hospitals, clinics, and healthcare facilities.
• Respond promptly to customer inquiries via phone and email, providing proactive communication on schedules, stock changes, and service updates.
• Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed.
• Maintain strong relationships with clients by delivering exceptional service and anticipating needs.
• Route medical drivers daily and hazardous route drivers weekly.
• Track and monitor driver activity.
• Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation.
• Analyze route efficiencies for cost optimization and process improvements.
• Support Transportation Supervisor with projects and operational tasks.
• Maintain and update filing, inventory, and database systems.

Conocimientos

Customer service

Transportation support

Route optimization

Multitasking

Microsoft Office

Educación

High School Diploma or GED

Herramientas

Salesforce

Tegos

Descripción del empleo

Daniels Health & Sharpsmart is seeking a dynamic transportation and customer-focused professional to join our Ellenwood, GA facility. This full-time role blends exceptional customer service with transportation coordination to ensure timely, efficient, and high-quality service to hospitals and clinics.

You will serve as the main contact, respond to inquiries, investigate issues, and maintain strong client relationships.