Healthcare Training Facilitator for Patient Care

StateServ Medical; Philadelphia (Philadelphia County); Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

Growth opportunities

Agile culture

Tech-driven environment

Meaningful patient care

Résumé du poste

Dragonfly Health is seeking an experienced Training Facilitator to design, deliver, and optimize training for our Customer Care teams. The role focuses on engaging new hires and ongoing development, coaching learners, and aligning materials with evolving processes and business needs.

You will coordinate assessments, schedules, and partner with Recruiting and operations to ensure practical, relevant training that improves the overall customer experience.

Qualifications

• High school diploma or equivalent; college degree highly preferred.
• 3+ years of training and facilitation experience.
• Knowledge of current and emerging training methods, tools, and delivery techniques.
• Experience providing coaching and performance feedback, preferably within a contact center environment.
• Healthcare experience within pharmacy, hospice, durable medical equipment, managed care, or a related field is strongly preferred.
• Excellent communication, presentation, and interpersonal skills with the ability to create a positive learning environment.
• A proactive, organized, and self-directed approach with the ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Facilitate engaging new-hire and ongoing training programs for Customer Care team members.
• Provide clear, actionable feedback and coaching to help learners build confidence and improve performance.
• Coordinate and administer assessments to measure knowledge, progress, and training effectiveness.
• Partner with leadership to keep training materials aligned with current processes, expectations, and business needs.
• Coordinate training schedules with Recruiting, Customer Care, and other key partners.
• Gather frontline feedback and identify opportunities to improve training, processes, and the overall customer experience.
• Stay connected to day-to-day operations so training remains practical, relevant, and reflective of the work our teams actually perform.

Connaissances

Training and facilitation

Coaching and feedback

Communication skills

Organization / self-directed

Healthcare industry knowledge

Formation

High school diploma or equivalent

College degree preferred

Outils

Training tools

Description du poste

Dragonfly Health is seeking an experienced Training Facilitator to design, deliver, and optimize training for our Customer Care teams. The role focuses on engaging new hires and ongoing development, coaching learners, and aligning materials with evolving processes and business needs.

You will coordinate assessments, schedules, and partner with Recruiting and operations to ensure practical, relevant training that improves the overall customer experience.