Training Facilitator, PCO

StateServ Medical; Philadelphia (Philadelphia County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Growth opportunities

Agile culture

Tech-driven environment

Meaningful patient care

Job summary

Dragonfly Health is seeking an experienced Training Facilitator to design, deliver, and optimize training for our Customer Care teams. The role focuses on engaging new hires and ongoing development, coaching learners, and aligning materials with evolving processes and business needs.

You will coordinate assessments, schedules, and partner with Recruiting and operations to ensure practical, relevant training that improves the overall customer experience.

Qualifications

• High school diploma or equivalent; college degree highly preferred.
• 3+ years of training and facilitation experience.
• Knowledge of current and emerging training methods, tools, and delivery techniques.
• Experience providing coaching and performance feedback, preferably within a contact center environment.
• Healthcare experience within pharmacy, hospice, durable medical equipment, managed care, or a related field is strongly preferred.
• Excellent communication, presentation, and interpersonal skills with the ability to create a positive learning environment.
• A proactive, organized, and self-directed approach with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Facilitate engaging new-hire and ongoing training programs for Customer Care team members.
• Provide clear, actionable feedback and coaching to help learners build confidence and improve performance.
• Coordinate and administer assessments to measure knowledge, progress, and training effectiveness.
• Partner with leadership to keep training materials aligned with current processes, expectations, and business needs.
• Coordinate training schedules with Recruiting, Customer Care, and other key partners.
• Gather frontline feedback and identify opportunities to improve training, processes, and the overall customer experience.
• Stay connected to day-to-day operations so training remains practical, relevant, and reflective of the work our teams actually perform.

Skills

Training and facilitation

Coaching and feedback

Communication skills

Organization / self-directed

Healthcare industry knowledge

Education

High school diploma or equivalent

College degree preferred

Tools

Training tools

Job description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Compensation $26.00 per hour
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What You Will Do

• Facilitate engaging new-hire and ongoing training programs for Customer Care team members.
• Provide clear, actionable feedback and coaching to help learners build confidence and improve performance.
• Coordinate and administer assessments to measure knowledge, progress, and training effectiveness.
• Partner with leadership to keep training materials aligned with current processes, expectations, and business needs.
• Coordinate training schedules with Recruiting, Customer Care, and other key partners.
• Gather frontline feedback and identify opportunities to improve training, processes, and the overall customer experience.
• Stay connected to day-to-day operations so training remains practical, relevant, and reflective of the work our teams actually perform.

What we look for

• High school diploma or equivalent; college degree highly preferred.
• 3+ years of training and facilitation experience.
• Knowledge of current and emerging training methods, tools, and delivery techniques.
• Experience providing coaching and performance feedback, preferably within a contact center environment.
• Healthcare experience within pharmacy, hospice, durable medical equipment, managed care, or a related field is strongly preferred.
• Excellent communication, presentation, and interpersonal skills with the ability to create a positive learning environment.
• A proactive, organized, and self-directed approach with the ability to manage multiple priorities in a fast-paced environment.

Why Training Facilitator, PCO is important

Our Training Facilitators help turn new team members into confident, capable professionals who are prepared to deliver an exceptional experience from the start. By connecting training with real-world operations, coaching employees through their development, and continuously identifying ways we can improve, this role has an impact that extends well beyond the classroom—helping strengthen our teams and the experience we provide to every customer we serve.

Let’s soar together