Healthcare Training Architect – CS & Readiness

Datavant; Carson City (NV); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to design, deliver, and evaluate training for customer service teams across our healthcare data platform. You will analyze needs, create engaging programs, and measure impact on readiness and performance while partnering with leaders to keep training current with product changes.

Responsibilities include facilitating instructor-led and virtual sessions, developing materials, and coaching associates through transitions to production.

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Lead instructor-led and virtual new hire training for customer service associates on products, systems, policies, and customer workflows.
• Deliver ongoing skill development, product release, process change, and refresher training for frontline associates and people leaders.
• Adjust delivery in real time based on learner needs, pace, and understanding.
• Provide structured coaching during training and the transition to live customer work; create development plans with supervisors.
• Stay current on systems and workflows through calibration sessions and hands-on practice.

Skills

Facilitation

Coaching

Training delivery

Communication

Tools

LMS

Job description

Datavant is seeking a Training Specialist to design, deliver, and evaluate training for customer service teams across our healthcare data platform. You will analyze needs, create engaging programs, and measure impact on readiness and performance while partnering with leaders to keep training current with product changes.

Responsibilities include facilitating instructor-led and virtual sessions, developing materials, and coaching associates through transitions to production.