Healthcare Training Architect

Datavant; Topeka (KS); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to design, deliver, and measure customer service training across teams. You will analyze quality data, identify gaps, and partner with leaders to build targeted learning programs that scale with product releases and process changes.

Responsibilities include creating curricula, facilitator guides, and assessments; delivering instructor-led and virtual training; coaching learners and managers; and evaluating program effectiveness to drive readiness and

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Training Needs Analysis and Program Planning: Analyze quality results, customer feedback, performance data, process changes, and leader input to identify skill gaps; Decide which training solutions are needed to close gaps; Advise leaders on timing for product releases and changes; Set learning objectives and success measures.
• Curriculum Design and Development: Design new hire and ongoing training programs; Turn procedures into learning objectives and activities; Create facilitator guides, learner materials, job aids, assessments; Partner with SMEs to confirm content.
• Facilitation and Coaching: Lead instructor-led and virtual training for products, systems, policies; Provide ongoing skill development and coaching; Adjust delivery to learner needs; Provide structured coaching during training transition; Stay current on systems and workflows.
• Readiness Assessment and Program Evaluation: Evaluate knowledge and skills through observations and knowledge checks; Determine readiness and recommend progression; Analyze results and recommend content/delivery changes.
• Program Administration: Coordinate training schedules and environments; Maintain training records; Protect confidential information; Support other training priorities.

Skills

Training design

Facilitation

Coaching

Communication

Materials development

Cross-functional

LMS

Tools

LMS

Job description

Datavant is seeking a Training Specialist to design, deliver, and measure customer service training across teams. You will analyze quality data, identify gaps, and partner with leaders to build targeted learning programs that scale with product releases and process changes.

Responsibilities include creating curricula, facilitator guides, and assessments; delivering instructor-led and virtual training; coaching learners and managers; and evaluating program effectiveness to drive readiness and