Healthcare Training & Enablement Lead

Datavant; Salem (OR); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to empower our customer service teams with essential skills. You will identify gaps, design targeted training, and deliver engaging sessions across classrooms, virtual settings, and blended formats.

You will also measure impact on readiness, quality, and customer experience to continuously improve content and delivery. You will collaborate with Customer Service, Quality, Process Improvement, Workforce Management, Product, and other partners to keep

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Lead training needs analysis and program planning.
• Design and develop training programs and materials.
• Deliver instructor-led and virtual training sessions.
• Provide coaching during training and transition to production.
• Assess readiness and evaluate program effectiveness.
• Coordinate schedules, environments, and materials with stakeholders.

Skills

Training experience

ILT & virtual training

Facilitation

Coaching

Content development

Performance analysis

Cross-functional collaboration

Communication skills

Tools

LMS platforms

Job description

Datavant is seeking a Training Specialist to empower our customer service teams with essential skills. You will identify gaps, design targeted training, and deliver engaging sessions across classrooms, virtual settings, and blended formats.

You will also measure impact on readiness, quality, and customer experience to continuously improve content and delivery. You will collaborate with Customer Service, Quality, Process Improvement, Workforce Management, Product, and other partners to keep