Healthcare Training Architect

Datavant; Helena (MT); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant seeks a Training Specialist to own and advance the customer service training program. You will design curricula, lead both in-person and virtual sessions, and partner with Quality, Process Improvement, Workforce Management, Product, and leaders to keep content current and effective.

You will analyze performance data, develop materials, and implement assessments to ensure readiness and high-quality customer experiences. This role emphasizes facilitation skills and collaborative execution.

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Analyze quality results, customer feedback, performance data, process changes, and leader input to identify skill and knowledge gaps across customer service teams.
• Decide which training solutions are needed to close identified gaps, such as new courses, refreshers, job aids, or targeted coaching, and recommend priorities to Customer Service leadership.
• Advise leaders and cross-functional partners on training strategy and timing for product releases, system changes, and process updates.
• Set learning objectives and success measures for each training program.
• Design new hire and ongoing training programs, including deciding on content, sequence, delivery method (classroom, virtual, or blended), practice activities, and assessment approach.
• Turn operating procedures, system changes, and business requirements into clear learning objectives and practical, hands-on training activities.
• Create and maintain facilitator guides, learner materials, job aids, practice exercises, and assessments that meet company standards.
• Partner with subject matter experts and process owners to confirm content accuracy before release and decide when materials should be revised or retired.
• Lead instructor-led and virtual new hire training for customer service associates on products, systems, policies, and customer workflows.
• Delivering ongoing skill development, product release, process change, and refresher training for frontline associates and people leaders.
• Adjust delivery in real time based on learner needs, pace, and understanding.
• Provide structured coaching during training and the transition to live customer work, partnering with supervisors to create development plans for employees who need extra support.
• Stay current on the systems and workflows being taught through calibration sessions, process reviews, and regular hands-on practice.
• Evaluate learner knowledge and skills through observation, practice scenarios, knowledge checks, and readiness assessments.
• Determine whether each learner meets readiness standards and recommend to leaders whether to move into production, receive extended training, or receive additional support.
• Analyze training results and feedback from learners and stakeholders to judge program effectiveness, and recommend changes to content, delivery, and follow-up reinforcement.
• Coordinate training schedules, rosters, system access, training environments, and materials with Workforce Management and leaders.
• Maintain accurate training records and reports in the learning management system and other approved tools.
• Protect confidential, proprietary, and health information by following all privacy, security, and records handling requirements.
• Support other training, knowledge management, and operational readiness priorities as assigned.

Skills

Training experience

Instructional design

Facilitation

Coaching

Communication skills

Materials development

Assessment design

Analytical skills

Cross-functional collaboration

Tools

LMS platforms

Job description

Datavant seeks a Training Specialist to own and advance the customer service training program. You will design curricula, lead both in-person and virtual sessions, and partner with Quality, Process Improvement, Workforce Management, Product, and leaders to keep content current and effective.

You will analyze performance data, develop materials, and implement assessments to ensure readiness and high-quality customer experiences. This role emphasizes facilitation skills and collaborative execution.