Healthcare Training Architect

Datavant

Honolulu (HI)

On-site

USD 64,000 - 74,000

Full time

3 days ago

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Job summary

Datavant is seeking a Training Specialist to design, deliver, and evaluate training for customer service teams. You will lead needs analysis, build programs for new hires and ongoing development, and partner with leaders to ensure training aligns with product changes and process updates.

Strong facilitation and coaching skills are essential as you enable associates to succeed in a fast-paced environment. Responsibilities include creating materials, measuring impact on readiness and customer

Qualifications

4+ years of training experience.
Experience designing and delivering instructor-led and virtual training.
Strong facilitation, coaching, and communication skills.
Experience developing training materials, job aids, and assessments.
Ability to analyze performance gaps and evaluate learner readiness.
Strong organizational and cross-functional collaboration skills.

Responsibilities

Lead training needs analysis to identify skill gaps across customer service teams.
Design and deliver training programs (instructor-led, virtual, blended).
Create facilitator guides, learner materials, job aids, and assessments.
Partner with SMEs to confirm content accuracy and revise materials as needed.
Provide ongoing coaching and readiness assessments for associates transitioning to production.
Coordinate training schedules, maintain records, and ensure privacy compliance.