Healthcare Training Architect

Datavant; Boise (ID); Hybrid; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to prepare our customer service teams. You will identify skill gaps, determine training needs, and design and deliver programs to close gaps.

You will measure impact on readiness, quality, productivity, and customer experience, adjusting delivery as needed. Collaborating with Customer Service leaders, Quality, Process Improvement, Workforce Management, and Product, you will ensure training stays current with product changes.

Qualifications

• Minimum 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Analyze quality results, customer feedback, performance data to identify gaps.
• Design and deliver training programs (classroom, virtual, blended).
• Create facilitator guides, learner materials, job aids, assessments.
• Lead instructor-led and virtual new hire training and ongoing skill development.
• Coordinate training schedules, rosters, system access, and training environments.
• Protect confidential information and support other training priorities.

Skills

4+ years of training experience

Instructional design

Facilitation

Training materials

Learner readiness

Cross-functional collaboration

Education

LMS experience

Tools

LMS

Job description

Datavant is seeking a Training Specialist to prepare our customer service teams. You will identify skill gaps, determine training needs, and design and deliver programs to close gaps.

You will measure impact on readiness, quality, productivity, and customer experience, adjusting delivery as needed. Collaborating with Customer Service leaders, Quality, Process Improvement, Workforce Management, and Product, you will ensure training stays current with product changes.