Healthcare Training Specialist

Datavant; Hagåtña (GU); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to lead the design, delivery, and evaluation of customer service training across products and processes. You will identify skill gaps, craft curricula, and partner with leaders to ensure readiness and high performance in customer interactions.

You will facilitate instructor-led and virtual sessions, develop job aids and assessments, and measure impact on quality, productivity, and customer experience.

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Lead training needs analysis to identify skill gaps across customer service teams.
• Plan and prioritize training solutions aligned with product releases and process changes.
• Design and develop new hire and ongoing training programs (classroom, virtual, blended).
• Create facilitator guides, learner materials, job aids, and assessments that meet standards.
• Facilitate and coach through training sessions and transitions to production.
• Evaluate training effectiveness and recommend content or delivery changes.

Skills

Training design

Facilitation

Coaching

Communication

Analytics

Cross-functional collaboration

Instructional design

Tools

LMS

Virtual learning platforms

Job description

Datavant is seeking a Training Specialist to lead the design, delivery, and evaluation of customer service training across products and processes. You will identify skill gaps, craft curricula, and partner with leaders to ensure readiness and high performance in customer interactions.

You will facilitate instructor-led and virtual sessions, develop job aids and assessments, and measure impact on quality, productivity, and customer experience.