Healthcare Training Architect – Customer Readiness

Datavant; Augusta (ME); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to design, deliver, and assess customer service training. You will identify skill gaps, develop curricula, and lead both instructor-led and virtual sessions to prepare teams for product releases and process changes.

Collaborating with Customer Service, Quality, and Product teams, you will measure readiness and program impact, maintaining materials and ensuring privacy and compliance.

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Training Needs Analysis and Program Planning: Analyze quality results, customer feedback, performance data, process changes, and leader input to identify skill and knowledge gaps across customer service teams.
• Curriculum Design and Development: Design new hire and ongoing training programs, including content, sequence, delivery method, practice activities, and assessment approach.
• Facilitation and Coaching: Lead instructor-led and virtual new hire training for customer service associates on products, systems, policies, and customer workflows.
• Readiness Assessment and Program Evaluation: Evaluate learner knowledge and skills through observation, practice scenarios, knowledge checks, and readiness assessments.
• Program Administration: Coordinate training schedules, rosters, system access, training environments, and materials with Workforce Management and leaders.

Skills

Facilitation

Coaching

Communication

Training design

Virtual training

Tools

LMS

Job description

Datavant is seeking a Training Specialist to design, deliver, and assess customer service training. You will identify skill gaps, develop curricula, and lead both instructor-led and virtual sessions to prepare teams for product releases and process changes.

Collaborating with Customer Service, Quality, and Product teams, you will measure readiness and program impact, maintaining materials and ensuring privacy and compliance.