Healthcare Training Architect

Datavant; Dover (DE); On-site; USD 64,000 - 74,000; Full time

Job summary

Datavant is seeking a Training Specialist to prepare our customer service teams to succeed. You will analyze skill gaps, design targeted training, and deliver instructor-led and virtual programs across the organization.

Collaborating with CS leaders, Quality, Product, and Workforce Management, you will create materials, facilitator guides, and assessments, coach teams through onboarding, and measure impact on readiness, quality, and customer experience.

Qualifications

• 4+ years of training experience.
• Experience designing and delivering instructor-led and virtual training.
• Strong facilitation, coaching, and communication skills.
• Experience developing training materials, job aids, and assessments.
• Ability to analyze performance gaps and evaluate learner readiness.
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Training Needs Analysis and Program Planning: identify skill gaps and decide needed training solutions.
• Curriculum Design and Development: create content, sequence, and assessment approaches.
• Facilitation and Coaching: lead instructor-led and virtual training and coaching.
• Readiness Assessment and Program Evaluation: measure readiness and impact.

Skills

Training delivery

Facilitation

Curriculum design

Coaching

Communication

Tools

LMS

Virtual learning

Job description

Datavant is seeking a Training Specialist to prepare our customer service teams to succeed. You will analyze skill gaps, design targeted training, and deliver instructor-led and virtual programs across the organization.

Collaborating with CS leaders, Quality, Product, and Workforce Management, you will create materials, facilitator guides, and assessments, coach teams through onboarding, and measure impact on readiness, quality, and customer experience.