Healthcare Tech Support Specialist - Remote After Training

Capsa Healthcare; Oregon; Hybrid; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Paid time off

Paid holidays

Medical, dental, and vision coverage

401(k) with company match

Life, AD&D, and L/T Disability

Zusammenfassung

Capsa Healthcare seeks a Technical Support Specialist to provide technical support for its medication management products. The role reports to the Product Support Supervisor and is based in Portland, Oregon.

The initial six months require full-time, on-site training, after which the position transitions to remote work. You will handle quotes, orders, and troubleshooting, coordinate orders, and maintain excellent customer service.

Qualifikationen

• Minimum of three years' experience in customer service, technical support, or help desk.
• BA/BS preferred.
• Excellent verbal and written communication skills required.
• Firm understanding of ERP and CRM systems (Syteline, Salesforce).
• Experience measuring AC & DC voltages with a voltmeter.

Aufgaben

• Handle calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to customer needs and production capabilities.
• Communicate with internal and external customers professionally.
• Provide tier-two technical support for Capsa products or systems.
• Triage and escalate issues to higher level support as needed.
• Process product warranty shipments and resolve customer complaints.

Kenntnisse

Customer service

Technical support

Help desk

Ausbildung

BA/BS preferred

Tools

Syteline

Salesforce.com

Jobbeschreibung

Capsa Healthcare seeks a Technical Support Specialist to provide technical support for its medication management products. The role reports to the Product Support Supervisor and is based in Portland, Oregon.

The initial six months require full-time, on-site training, after which the position transitions to remote work. You will handle quotes, orders, and troubleshooting, coordinate orders, and maintain excellent customer service.