Medication Tech Support Specialist – Hybrid Remote

Capsa Healthcare; Portland (OR); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Paid holidays

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Insurance: Life, AD&D, LTD

Voluntary Short-Term Disability

Additional voluntary insurances

Job summary

Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for our medication management products. The role is based in Portland, OR, with six months of on-site training followed by a transition to remote work.

The position offers a competitive hourly salary and comprehensive benefits within a supportive team environment. You will handle quotes, orders, troubleshooting, and coordinate customer-focused service.

Qualifications

• Minimum of three years’ experience in customer service, technical support, or help desk.
• BA / BS preferred
• Excellent verbal and written communication skills are required.
• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com
• Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

• Responsible for all calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to customer’s needs and production capabilities.
• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
• Provide exemplary service to all customers, internal and external.
• Provide tier-two level technical support for customer issues concerning Capsa products or systems.
• Triage and elevate customer technical issues as necessary to additional level support.
• Process product warranty shipments.
• Receive and resolve all incoming customer complaints & concerns.

Skills

Customer service experience

Verbal and written communication

Voltage measurement (AC/DC) with volt-

Education

BA/BS preferred

Tools

Syteline

Salesforce.com

Job description

Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for our medication management products. The role is based in Portland, OR, with six months of on-site training followed by a transition to remote work.

The position offers a competitive hourly salary and comprehensive benefits within a supportive team environment. You will handle quotes, orders, troubleshooting, and coordinate customer-focused service.