Remote Field Service Technician – Healthcare Equipment

Capsa Healthcare; Portland (OR); Remoto; USD 65.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Paid holidays

Medical, dental and vision insurance

Paid parental leave

401(k) with company match

Life, AD&D and Long-term disability

Voluntary Short-term disability

Supplemental Life

Descrizione del lavoro

Capsa Healthcare is seeking a Field Service Technician to provide onsite and remote support for Capsa products across the Western U.S. This full-time role involves installation, repair, configuration, testing, and diagnostics, with travel up to 75% and potential on-call duties.

The position emphasizes customer service excellence and collaboration with internal teams. Ideal candidates have a Bachelor's degree (or equivalent) and 3+ years in field service, plus strong mechanical, electrical, and

Competenze

• Bachelor's degree preferred or equivalent field service experience.
• 3+ years of field service experience, preferably in healthcare.
• Experience supporting technical products and on-site service.
• Strong mechanical, electrical, electronic, networking and troubleshooting skills.
• Willingness to travel up to 75%, including overnight domestic travel.
• Excellent customer service and communication skills.

Mansioni

• Install, repair, maintain, refurbish, and upgrade Capsa products and software.
• Deploy, configure, test, and validate equipment at customer facilities.
• Provide remote diagnostics and on-site support as needed.
• Coordinate service logistics with customers and internal teams.
• Train customers and third-party providers on product operation.
• Document service activity and report trends.
• Travel to support installations and field projects.
• Participate in on-call rotation if applicable.
• Provide field feedback to Product Management and Engineering.

Conoscenze

Mechanical skills

Electrical skills

Electronic skills

Networking

Software installation

Troubleshooting

Formazione

Bachelor's degree preferred or equivalent experience

Strumenti

Windows

Cloud monitoring

Remote diagnostics

Databases

IoT devices

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician - Portland, OR (Clinical Workflow)

Field Service Active - Exempt full-time Portland, OR, US 1 Attachments

30+ days ago Requisition ID: 1502

Salary Range: $65,000.00 To $80,000.00 Annually

Capsa Healthcare… come join our growing team of professionals passionate about the delivery of modern healthcare.

Capsa is a market leader whose team members continuously strive to deliver reliable, cutting-edge health IT and medication management solutions to customers worldwide.

We are seeking a full-time Field Service Technician to provide onsite support for Capsa Healthcare products. This position facilitates the installation and/or repair of product at customer locations while liaising with Capsa’s internal operations, engineering, and other internal teams on product-related support issues.

This is a hybrid position located in Portland, OR.

As the Field Service Technician, you will contribute to the team by performing the following duties (other special projects may also be assigned):

• Install, repair, maintain, refurbish, and upgrade Capsa products and software.
• Deploy, configure, test, and validate equipment at customer facilities.
• Use Capsa software platforms and other approved tools to monitor product performance, support remote diagnostics, and assist with troubleshooting.
• Coordinate product delivery and service logistics with customers, internal teams, and freight providers.
• Train customers and third-party service providers on product operation and maintenance.
• Develop and maintain technical work instructions and training materials.
• Deliver a positive customer experience while representing Capsa professionally.
• Document service activity and report trends involving projects, project assets and documentation, product performance, customer needs, and recurring field issues.
• Provide technical consultation and support to internal teams.
• Travel as required to support installations, service, and field projects.
• Participate in a predefined rotational on-call support schedule (if applicable).
• Complete trip reports, service records, and required operational reporting.
• Provide field feedback to Product Management and Engineering to support product improvements.

What we ask of you:

• Bachelor's degree preferred and 3+ years of field service experience, or an equivalent combination of education and relevant experience.
• Experience supporting technical products, preferably in healthcare or capital equipment environments.
• Strong mechanical, electrical, electronic, networking, software installation, and troubleshooting skills.
• Experience with Windows, cloud-based monitoring, remote diagnostic platforms, databases, and connected-device technologies preferred.
• Excellent customer service, communication, presentation, and small-group training skills.
• Strong organizational, project management, time management, and prioritization abilities.
• Proficiency with Microsoft 365 applications; ERP and CRM experience preferred.
• Ability to travel frequently based on customer, territory, and project needs, including overnight domestic travel and occasional international travel. Travel may be up to 75%.
• Ability to work effectively with customers, vendors, and cross-functional teams.

Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. You will also enjoy a solid compensation package, including, but not limited to, the following:

• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long-term disability insurance
• Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury, Hospital Indemnity, Critical Illness & ID Theft insurance