Technical Support Specialist (Medication Management)

Capsa Healthcare; Oregon; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, and vision coverage

401(k) with company match

Life, AD&D, and L/T Disability

Job summary

Capsa Healthcare seeks a Technical Support Specialist to provide technical support for its medication management products. The role reports to the Product Support Supervisor and is based in Portland, Oregon.

The initial six months require full-time, on-site training, after which the position transitions to remote work. You will handle quotes, orders, and troubleshooting, coordinate orders, and maintain excellent customer service.

Qualifications

• Minimum of three years' experience in customer service, technical support, or help desk.
• BA/BS preferred.
• Excellent verbal and written communication skills required.
• Firm understanding of ERP and CRM systems (Syteline, Salesforce).
• Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

• Handle calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to customer needs and production capabilities.
• Communicate with internal and external customers professionally.
• Provide tier-two technical support for Capsa products or systems.
• Triage and escalate issues to higher level support as needed.
• Process product warranty shipments and resolve customer complaints.

Skills

Customer service

Technical support

Help desk

Education

BA/BS preferred

Tools

Syteline

Salesforce.com

Job description

At Capsa Healthcare, we're engineering better care.We are seeking a Technical Support Specialist to provide technical support for our various medication management products. This is a unique opportunity to shape critical technologies that healthcare professionals depend on every day.This position reports to the Product Support Supervisor and is based in Portland, Oregon. During the first six months, the role requires full-time, on-site training. Upon successful completion of the training period, the position will transition to a remote work arrangement.

Why Join Capsa?

When you join Capsa Healthcare, you're joining a team dedicated to innovation, collaboration, and meaningful impact. Your work will directly support caregivers, improve clinical workflows, and help healthcare organizations provide better patient outcomes.

As the Technical Support Specialist, you will:

• Responsible for all calls/requests for quotations, order processing, and troubleshooting.
• Coordinate and manage orders to customer's needs and production capabilities.
• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa's service policy.
• Provide exemplary service to all customers, internal and external.
• Provide tier‑two level technical support for customer issues concerning Capsa products or systems.
• Triage and elevate customer technical issues as necessary to additional level support.
• Process product warranty shipments.
• Receive and resolve all incoming customer complaints & concerns.

What We're Looking For

• Minimum of three years' experience in customer service, technical support, or help desk
• BA / BS preferred
• Excellent verbal and written communication skills are required
• Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com
• Experience measuring AC & DC voltages with a voltmeter

What Capsa Offers

At Capsa Healthcare, we recognize that great people drive with great results. That's why we offer a competitive compensation and benefits package designed to support you professionally and personally, including:

• Competitive salary commensurate with experience
• Paid time off
• Paid holidays
• Medical, dental, and vision coverage
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D, and Long-Term Disability insurance
• Voluntary Short-Term Disability, Supplemental Life, AD&D, Accidental Injury, and Hospital Indemnity insurance

EEO/Vet/Disabled

Not eligible for sponsorship