Healthcare Tech Support Specialist

Clinisys; Carmel (IN); In loco; USD 27.000 - 34.000; Tempo pieno

Descrizione del lavoro

Clinisys, based in Carmel, IN, is seeking an Associate Support Specialist to provide professional healthcare software support in an inbound contact center. You will assess, document, and resolve fundamental client technical issues while communicating status and resolutions to clients and stakeholders.

You will continually learn Clinisys applications and leverage AI-assisted resources to aid troubleshooting and knowledge sharing, with on-call/holiday rotations and regular collaboration with

Competenze

• High School diploma or GED required.
• Technical aptitude in healthcare tech, healthcare, lab sciences, technology, or client support preferred.
• College coursework or certification in related field preferred.

Mansioni

• Respond to client requests via telephone and web portal.
• Learn case management systems and follow best practices.
• Assess criticality and prioritize issue resolutions.
• Research, document, and communicate issue status and resolutions.
• Collaborate with clients and internal teams to resolve issues.
• Utilize AI-assisted resources for troubleshooting with professional judgment.
• Participate in on-call/holiday rotation.
• Maintain high client satisfaction scores.

Conoscenze

Analytical skills

Communication skills

Time management

Technical communication

Customer issue resolution

Problem solving

Formazione

High School diploma or GED

College coursework or certification

Descrizione del lavoro

Clinisys, based in Carmel, IN, is seeking an Associate Support Specialist to provide professional healthcare software support in an inbound contact center. You will assess, document, and resolve fundamental client technical issues while communicating status and resolutions to clients and stakeholders.

You will continually learn Clinisys applications and leverage AI-assisted resources to aid troubleshooting and knowledge sharing, with on-call/holiday rotations and regular collaboration with