Healthcare IT Systems Support Specialist

Paycom - ATS; Elkhart (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

HealthLinc in Elkhart, IN is seeking an on-site Support Team Specialist to provide help desk support, troubleshoot issues, and assist with system deployments. You will work closely with the I.T. department and report to the I.T. Manager.

Candidates should have 1–2 years in a helpdesk or call center environment, strong customer service, and solid communication skills. Healthcare experience is preferred but not required.

Qualifications

• 1–2 years of helpdesk/service desk or call center experience
• Healthcare environment experience preferred
• Strong customer service and communication skills

Responsibilities

• Resolve issues across Operating Systems, Applications, Laptops, Desktops, Printers, Networking and Phones
• Communicate and support I.T. team regarding Help Ticket issues
• Prepare and deploys systems at various locations
• Perform user creation/deletion/maintenance across systems
• Document and track fixes for knowledge base; research new technology
• Investigate system-related problems and identify solutions
• Maintain confidentiality of information systems data
• Support PCMH quality improvement initiatives
• Perform other duties as assigned

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Teamwork

Flexibility

Education

Associate degree in Computer Science or related field

Tools

Microsoft Office

Windows Active Directory

Help Desk software

Job description

HealthLinc in Elkhart, IN is seeking an on-site Support Team Specialist to provide help desk support, troubleshoot issues, and assist with system deployments. You will work closely with the I.T. department and report to the I.T. Manager.

Candidates should have 1–2 years in a helpdesk or call center environment, strong customer service, and solid communication skills. Healthcare experience is preferred but not required.