Associate Support Specialist

Clinisys; United States; Remote; USD 27,000 - 34,000; Full time

Job summary

Clinisys is seeking a front-line technical support specialist for healthcare software. You’ll respond to client requests by phone and web portal, assess urgency, and guide users through resolution with clear updates.

You’ll document troubleshooting, share outcomes, and collaborate with internal experts, applying standard solutions and knowledge base guidance. This office-based role uses AI-assisted tools and requires sharp communication and on-call availability.

Qualifications

• High school diploma or GED required.
• 0–2 years in a technical field or client support.
• Able to explain technical topics clearly in writing and speech.
• Willingness to participate in on-call and holiday rotations.

Responsibilities

• Respond to client requests submitted by phone and web portal.
• Assess issue urgency, prioritize cases, and track them through resolution.
• Research problems, document troubleshooting and outcomes, and share updates.
• Work with clients and internal specialists, applying established solutions.
• Build familiarity with the software, environments, and healthcare tech changes.
• Use approved AI-assisted tools for troubleshooting, research, documentation, and communications.

Skills

Clear communication

Customer service

On-call readiness

Education

High school diploma or GED

Tools

SQL

HL7 messages

Networking

Java

Microsoft technologies

Enterprise operating systems

Office productivity software

Job description

Role overview

Provide front-line technical support for healthcare software users through an inbound support operation. You’ll assess and prioritize incoming issues, investigate routine problems, document findings, and keep clients and internal colleagues informed as cases progress.

Responsibilities

• Respond to client requests submitted by phone and web portal.
• Assess issue urgency, prioritize cases, and track them through resolution using case management practices.
• Research problems, document troubleshooting and outcomes, and share clear status updates.
• Work with clients and internal specialists, applying established solutions and knowledge base guidance.
• Build familiarity with the software, its operating environments, and changes in the healthcare technology field.
• Use approved AI-assisted tools for troubleshooting, research, documentation, and communications, checking results for accuracy.

Requirements

• High school diploma or GED.
• 0-2 years of experience in a technical area such as healthcare, laboratory sciences, technology, or client support.
• Ability to explain technical topics in accessible language and communicate clearly in writing and conversation.
• Strong customer service skills and the ability to handle challenging client issues.
• Willingness to participate in on-call and holiday rotations.

Nice to have

• Related college coursework, certification, technical training, or experience supporting customers in a technical environment.
• Familiarity with SQL, HL7 messages, networking, database administration, Java, Microsoft technologies, enterprise operating systems, or office productivity software.

Benefits and work setup

The stated starting pay range is $19.90-$24.75 per hour; the final rate may vary with location, qualifications, and experience. Work is primarily office-based and computer-focused, with less than 10% travel potentially required. The role includes extended periods at a desk and may involve following client-site safety requirements.