Healthcare Software Support Specialist (Hybrid)

CompuGroup Medical; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with employer matching

Personal Time Off

Flexible working hours

Hybrid work options

Job summary

A leading healthcare IT firm located in Austin is seeking a Software Support Specialist I. In this role, you will handle inbound support calls from healthcare professionals, documenting calls and resolving inquiries to ensure customer satisfaction. Ideal candidates will possess superior communication skills and thrive in a fast-paced environment. This full-time position offers comprehensive benefits and a supportive work culture focused on innovation in healthcare.

Qualifications

• Energetic and articulate with excellent phone skills.
• Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday.
• Experience in a call center or support role beneficial.

Responsibilities

• Handle inbound support calls from software clients.
• Document calls in internal CRM system.
• Respond to customer inquiries through email and chat support.

Skills

Superior verbal communication skills

Troubleshooting Windows operating systems

Experience with MS Office

Ability to thrive in a high call volume environment

Research skills

Job description

A leading healthcare IT firm located in Austin is seeking a Software Support Specialist I. In this role, you will handle inbound support calls from healthcare professionals, documenting calls and resolving inquiries to ensure customer satisfaction. Ideal candidates will possess superior communication skills and thrive in a fast-paced environment. This full-time position offers comprehensive benefits and a supportive work culture focused on innovation in healthcare.