Healthcare Software Support Specialist

Clinisys; United States; Remote; USD 27,000 - 34,000; Full time

Job summary

Clinisys is seeking a front-line technical support specialist for healthcare software. You’ll respond to client requests by phone and web portal, assess urgency, and guide users through resolution with clear updates.

You’ll document troubleshooting, share outcomes, and collaborate with internal experts, applying standard solutions and knowledge base guidance. This office-based role uses AI-assisted tools and requires sharp communication and on-call availability.

Qualifications

• High school diploma or GED required.
• 0–2 years in a technical field or client support.
• Able to explain technical topics clearly in writing and speech.
• Willingness to participate in on-call and holiday rotations.

Responsibilities

• Respond to client requests submitted by phone and web portal.
• Assess issue urgency, prioritize cases, and track them through resolution.
• Research problems, document troubleshooting and outcomes, and share updates.
• Work with clients and internal specialists, applying established solutions.
• Build familiarity with the software, environments, and healthcare tech changes.
• Use approved AI-assisted tools for troubleshooting, research, documentation, and communications.

Skills

Clear communication

Customer service

On-call readiness

Education

High school diploma or GED

Tools

SQL

HL7 messages

Networking

Java

Microsoft technologies

Enterprise operating systems

Office productivity software

Job description

Clinisys is seeking a front-line technical support specialist for healthcare software. You’ll respond to client requests by phone and web portal, assess urgency, and guide users through resolution with clear updates.

You’ll document troubleshooting, share outcomes, and collaborate with internal experts, applying standard solutions and knowledge base guidance. This office-based role uses AI-assisted tools and requires sharp communication and on-call availability.