Healthcare Tech Client Support Specialist

OfficeAlly Inc.; San Antonio (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Office Ally is hiring a Client Support Specialist to deliver outstanding phone-based support for our cloud-based revenue cycle management solutions. You will handle technical, workflow, billing, and account inquiries, documenting interactions and collaborating with Product, IT, Billing, and Compliance teams to resolve complex issues.

Ideal candidates have 2+ years in phone support, strong communication, and CRM experience.

Qualifications

• 2+ years of experience in phone-based client support or contact center operations.
• Strong problem-solving and critical thinking skills.
• Excellent verbal communication and active listening abilities.
• Ability to manage high call volumes in a fast-paced environment.
• Experience with CRM systems and call handling tools.

Responsibilities

• Provide timely, professional, and courteous support to clients through inbound and outbound phone interactions.
• Resolve client issues across the full Office Ally product suite, including technical, workflow, billing, and account-related inquiries.
• Take ownership of client issues from initial contact through resolution, utilizing available knowledge resources and collaborating with internal teams when additional expertise is required.
• Research, troubleshoot, and resolve complex client issues while ensuring timely follow-up and communication throughout the resolution process.
• Educate clients on Office Ally products, workflows, best practices, and available resources to promote successful product utilization.
• Accurately document all client interactions, troubleshooting steps, and resolutions within Office Ally's support platforms, including Salesforce, NiCE, and other applicable systems.
• Collaborate with Subject Matter Experts (SMEs) and cross-functional teams, including Product, IT, Billing, Compliance, and other departments, to resolve client issues and improve the client experience.
• Analyze recurring client issues and call trends, identify opportunities for process improvements, and communicate recommendations to leadership.
• Consistently meet established productivity, quality, service level, documentation, and compliance expectations.
• Deliver an exceptional client experience during every interaction while demonstrating professionalism, empathy, and a commitment to customer satisfaction.

Skills

Phone-based support

Problem-solving

Verbal communication

Active listening

CRM systems

Call handling tools

Tools

CRM platforms

Call handling tools

Job description

Office Ally is hiring a Client Support Specialist to deliver outstanding phone-based support for our cloud-based revenue cycle management solutions. You will handle technical, workflow, billing, and account inquiries, documenting interactions and collaborating with Product, IT, Billing, and Compliance teams to resolve complex issues.

Ideal candidates have 2+ years in phone support, strong communication, and CRM experience.