Client Success Advocate

Socket.dev; San Antonio (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid time off

Job summary

Office Ally is seeking a Client Support Specialist to deliver exceptional service to healthcare clients. You will handle inbound and outbound calls, resolve inquiries, and document outcomes across our support platforms.

The role emphasizes problem-solving, product knowledge, and collaboration with product, IT, billing, and compliance teams to improve the client experience while maintaining high quality and meet established SLAs.

Qualifications

• Minimum 2+ years of phone-based client support or contact center experience.
• Strong problem-solving and communication skills.
• Ability to handle high call volumes in a fast-paced environment.

Responsibilities

• Provide timely, professional client support via inbound and outbound calls.
• Resolve issues across the product suite including technical and billing inquiries.
• Own issues from first contact through resolution with knowledge resources.
• Troubleshoot and follow up to ensure timely resolution.
• Educate clients on Office Ally products and best practices.
• Document all interactions in Salesforce, NiCE, and other systems.
• Collaborate with SMEs and cross-functional teams to improve the client experience.
• Identify recurring issues and recommend process improvements to leadership.
• Meet productivity, quality, service level, and compliance expectations.

Skills

Phone-based support

Problem solving

Active listening

Effective communication

Tools

CRM systems

Call handling tools

Job description

Office Ally is seeking a Client Support Specialist to deliver exceptional service to healthcare clients. You will handle inbound and outbound calls, resolve inquiries, and document outcomes across our support platforms.

The role emphasizes problem-solving, product knowledge, and collaboration with product, IT, billing, and compliance teams to improve the client experience while maintaining high quality and meet established SLAs.