Client Support Specialist (Office Ally)

Socket.dev; San Antonio (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid time off

Job summary

Office Ally is seeking a Client Support Specialist to deliver exceptional service to healthcare clients. You will handle inbound and outbound calls, resolve inquiries, and document outcomes across our support platforms.

The role emphasizes problem-solving, product knowledge, and collaboration with product, IT, billing, and compliance teams to improve the client experience while maintaining high quality and meet established SLAs.

Qualifications

• Minimum 2+ years of phone-based client support or contact center experience.
• Strong problem-solving and communication skills.
• Ability to handle high call volumes in a fast-paced environment.

Responsibilities

• Provide timely, professional client support via inbound and outbound calls.
• Resolve issues across the product suite including technical and billing inquiries.
• Own issues from first contact through resolution with knowledge resources.
• Troubleshoot and follow up to ensure timely resolution.
• Educate clients on Office Ally products and best practices.
• Document all interactions in Salesforce, NiCE, and other systems.
• Collaborate with SMEs and cross-functional teams to improve the client experience.
• Identify recurring issues and recommend process improvements to leadership.
• Meet productivity, quality, service level, and compliance expectations.

Skills

Phone-based support

Problem solving

Active listening

Effective communication

Tools

CRM systems

Call handling tools

Job description

About Us

At Office Ally, we’ve been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

At the core of our company are four key values that guide our mission and work:

• Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
• Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
• Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
• Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

About the Role

As part of Office Ally's Client Support Department, the Client Support Specialist is responsible for providing exceptional customer support through inbound and outbound phone interactions. Client Support Specialists are expected to support the full Office Ally product suite by resolving technical, workflow, billing, and account-related inquiries while delivering a seamless client experience. This role requires strong product knowledge, critical thinking, effective communication, and a commitment to resolving client issues from initial contact through completion whenever possible.

What You’ll Do

• Provide timely, professional, and courteous support to clients through inbound and outbound phone interactions.
• Resolve client issues across the full Office Ally product suite, including technical, workflow, billing, and account-related inquiries.
• Take ownership of client issues from initial contact through resolution, utilizing available knowledge resources and collaborating with internal teams when additional expertise is required.
• Research, troubleshoot, and resolve complex client issues while ensuring timely follow-up and communication throughout the resolution process.
• Educate clients on Office Ally products, workflows, best practices, and available resources to promote successful product utilization.
• Accurately document all client interactions, troubleshooting steps, and resolutions within Office Ally's support platforms, including but not limited to Salesforce, NiCE, and other applicable systems.
• Collaborate with Subject Matter Experts (SMEs) and cross-functional teams, including Product, IT, Billing, Compliance, and other departments, to resolve client issues and improve the client experience.
• Analyze recurring client issues and call trends, identify opportunities for process improvements, and communicate recommendations to leadership.
• Consistently meet established productivity, quality, service level, documentation, and compliance expectations.
• Deliver an exceptional client experience during every interaction while demonstrating professionalism, empathy, and a commitment to customer satisfaction.

What You’ll Need

• 2+ years of experience in phone-based client support or contact center operations
• Strong problem-solving and critical thinking skills
• Excellent verbal communication and active listening abilities
• Ability to manage high call volumes in a fast-paced environment
• Experience with CRM systems and call handling tools

Nice to Have

• Experience handling complex client issues.
• Experience resolving technical and workflow-related inquiries.
• Experience supporting healthcare software.

Pay Transparency

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity.

$19.50 — $19.50 USD

Why You’ll Love Working at Office Ally

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We’re driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you’ll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.