Healthcare Tech Support Specialist

Office Ally; San Antonio (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

Office Ally in the United States is seeking a Client Support Specialist to handle inbound and outbound calls, resolve technical, workflow, and billing questions, and ensure a smooth client experience across the product suite. This role requires strong product knowledge, clear communication, and a commitment to resolving client issues from initial contact through completion.

The position emphasizes empathy, professionalism, and the ability to document all interactions in Salesforce and related

Qualifications

• 2+ years of experience in phone-based client support or contact center operations.
• Strong problem-solving and critical thinking skills.
• Excellent verbal communication and active listening abilities.
• Ability to manage high call volumes in a fast-paced environment.
• Experience with CRM systems and call handling tools.

Responsibilities

• Provide timely, professional support to clients through inbound and outbound phone interactions.
• Resolve client issues across the full Office Ally product suite, including technical, workflow, billing, and account-related inquiries.
• Take ownership of client issues from initial contact through resolution, utilizing available knowledge resources and collaborating with internal teams when additional expertise is required.
• Research, troubleshoot, and resolve complex client issues while ensuring timely follow-up and communication throughout the resolution process.
• Educate clients on Office Ally products, workflows, best practices, and available resources to promote successful product utilization.
• Accurately document all client interactions, troubleshooting steps, and resolutions within Office Ally's support platforms, including Salesforce, NiCE, and other applicable systems.
• Collaborate with SMEs and cross-functional teams to resolve client issues and improve the client experience.
• Analyze recurring client issues and call trends, identify opportunities for process improvements, and communicate recommendations to leadership.
• Consistently meet established productivity, quality, service level, documentation, and compliance expectations.
• Deliver an exceptional client experience during every interaction while demonstrating professionalism, empathy, and a commitment to customer satisfaction.

Skills

Phone-based client support

Problem-solving

Active listening

CRM systems experience

Tools

Salesforce

NiCE

Job description

Office Ally in the United States is seeking a Client Support Specialist to handle inbound and outbound calls, resolve technical, workflow, and billing questions, and ensure a smooth client experience across the product suite. This role requires strong product knowledge, clear communication, and a commitment to resolving client issues from initial contact through completion.

The position emphasizes empathy, professionalism, and the ability to document all interactions in Salesforce and related