Customer Experience Specialist — Multi-Channel Support

Rhythm Healthcare; Atlanta (GA); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance-based incentives

Growth opportunities

Collaborative work environment

Résumé du poste

Rhythm Healthcare is seeking a dedicated Customer Service Specialist to deliver outstanding support across phone, email, and live chat from our Atlanta office. You will assist business clients with orders, product details, pricing, status, and general inquiries, while maintaining accurate CRM records.

This role suits someone who thrives in a fast-paced, team-driven environment and is passionate about delivering exceptional service and building lasting customer relationships.

Qualifications

• Minimum 3 years of customer service or support experience.
• Experience in a high-volume contact environment (70–100+ per day) via phone, email, and/or live chat.
• Strong verbal and written communication with problem-solving abilities.
• High attention to detail and accuracy in data entry and order processing.
• Proficient in Microsoft Office, especially Excel, and comfortable with CRM/ERP systems.
• Ability to manage time, prioritize tasks, and stay organized in a fast-paced setting.
• Team-oriented, dependable, and receptive to feedback and learning.

Responsabilités

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with order placement, product details, pricing, order status, and general support needs.
• Accurately enter and maintain customer and order data in the CRM/ERP system.
• Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
• Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
• Collaborate with team members to share best practices and support team goals.
• Keep clear and organized records of all customer interactions, cases, and resolutions.

Connaissances

Customer service

Communication

Data entry

Microsoft Excel

CRM/ERP systems

Outils

CRM/ERP software

Description du poste

Rhythm Healthcare is seeking a dedicated Customer Service Specialist to deliver outstanding support across phone, email, and live chat from our Atlanta office. You will assist business clients with orders, product details, pricing, status, and general inquiries, while maintaining accurate CRM records.

This role suits someone who thrives in a fast-paced, team-driven environment and is passionate about delivering exceptional service and building lasting customer relationships.