Customer Experience Specialist - Multi-Channel B2B Support

Rhythm Healthcare, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Collaborative work environment

Job summary

Rhythm Healthcare, LLC is seeking a customer service professional to deliver outstanding support across phone, email, and live chat. You will work with business clients to resolve issues, process orders, and maintain accurate records in our CRM/ERP system.

This fast-paced, team-oriented role focuses on building lasting customer relationships through product knowledge and responsive service, with potential for overtime and professional growth.

Qualifications

• Minimum of 3 years of customer service or support experience in a B2B environment.
• Handles 70–100+ customer contacts per day via phone, email, and live chat.
• Strong verbal and written communication with problem solving skills.
• High attention to detail in data entry and order processing.
• Proficient in Microsoft Office, especially Excel, and CRM/ERP systems.
• Able to manage time, prioritize tasks, and stay organized in a fast-paced setting.
• Team-oriented, dependable, and receptive to feedback.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with order placement, product details, pricing, order status, and general support needs.
• Accurately enter and maintain customer and order data in the CRM/ERP system.
• Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
• Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
• Collaborate with team members to share best practices and support team goals.
• Keep clear and organized records of all customer interactions, cases, and resolutions.

Skills

Customer service

Data entry

CRM/ERP systems

Microsoft Excel

Verbal communication

Written communication

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Rhythm Healthcare, LLC is seeking a customer service professional to deliver outstanding support across phone, email, and live chat. You will work with business clients to resolve issues, process orders, and maintain accurate records in our CRM/ERP system.

This fast-paced, team-oriented role focuses on building lasting customer relationships through product knowledge and responsive service, with potential for overtime and professional growth.