Healthcare Tech Client Success Leader

VersaSuite; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

VersaSuite is seeking a Customer Care Department Manager to lead client support, training, and software implementation. The role combines coaching, process improvement, and cross-functional collaboration with executives and health-care clients.

You will mentor teams, manage escalations, and drive metrics to ensure top-tier client service in a dynamic healthcare software environment. The ideal candidate thrives under pressure, communicates across levels, and can travel as needed to support

Qualifications

• Excellent problem-solving, leadership, and analytical skills.
• Experience with at least one database engine and SQL language: Access; SQL Server, Oracle.
• Experience with at least one high level programming language: C++, C#, HTML.
• Experience with HL7 interface protocols is a plus.
• Experience in healthcare management and/or healthcare software implementation.
• Strong technical background, including software management.
• Mature‑minded self-starter, thriving in a fast-paced environment.
• Willingness & ability to travel if necessary.

Skills

Leadership

Problem solving

Analytical

SQL

Database engines

C++

C#

HTML

HL7 protocols

Healthcare management

Software management

Travel willingness

Job description

VersaSuite is seeking a Customer Care Department Manager to lead client support, training, and software implementation. The role combines coaching, process improvement, and cross-functional collaboration with executives and health-care clients.

You will mentor teams, manage escalations, and drive metrics to ensure top-tier client service in a dynamic healthcare software environment. The ideal candidate thrives under pressure, communicates across levels, and can travel as needed to support