Healthcare Data Client Success Lead

Datavant; Juneau (AK); On-site; USD 108,000 - 130,000; Full time

Job summary

Datavant is seeking a Client Success Manager to drive successful delivery of customer projects in the healthcare data space. You will coordinate internal teams, manage resources, and report status to stakeholders to ensure top-tier results.

You're a proven communicator with 3–5 years in client success, strong project management skills, and healthcare domain knowledge. This hybrid role offers competitive pay and growth in a fast-paced, data-driven environment.

Qualifications

• 3–5 years of Client Success Account Management experience.
• Project management experience preferred.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Advanced Excel skills; some knowledge of SQL queries preferred.
• Excellent written and oral communication skills.
• Strong bias for action and collaboration with urgency.
• Ability to analyze data from multiple sources.
• Professional and respectful demeanor in a fast-paced environment.
• Advanced presentation skills; ability to present to multiple audiences.

Responsibilities

• Lead Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Coordinate, track and report all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Skills

Client success

Project management

Communication

Data analysis

Education

Bachelor's degree or equivalent work experience

Tools

Excel

SQL

Job description

Datavant is seeking a Client Success Manager to drive successful delivery of customer projects in the healthcare data space. You will coordinate internal teams, manage resources, and report status to stakeholders to ensure top-tier results.

You're a proven communicator with 3–5 years in client success, strong project management skills, and healthcare domain knowledge. This hybrid role offers competitive pay and growth in a fast-paced, data-driven environment.