Healthcare Data Client Success Lead

Datavant; Atlanta (GA); Híbrido; USD 108 000 - 130 000; Tempo integral

Resumo da oferta

Datavant is seeking a Client Success Manager to lead the relationship with customers, ensuring they receive the best possible result delivery, service and support across all projects. You will act as the primary liaison, coordinating resources and reporting on progress with stakeholders.

In partnership with data integrations, coding management, engineering, sales and leadership, you will monitor project status, resolve issues, prepare final reports and continuously identify process improvements

Qualificações

• 3-5 years of Client Success Account Management experience.
• Project management experience preferred.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
• Advanced Excel skills, some knowledge of sql queries preferred
• Excellent written and oral communication skills
• Strong bias for action and collaboration and well developed sense of urgency
• Strong curiosity and ability to correlate data from many sources
• Professional and respectful demeanor in a relaxed work environment
• Detail oriented, self-starter with proven track record of execution and results
• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
• Advanced presentation skills; comfortable presenting to multiple audiences
• Ability to establish rapport with multiple client stakeholders
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes
• Demonstrated ability to conceptualize, manage and prioritize multiple projects

Responsabilidades

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Conhecimentos

Client success management

Project management

Communication skills

Collaboration

Attention to detail

Formação académica

Bachelor's degree or equivalent

Ferramentas

SQL

Excel

Descrição da oferta de emprego

Datavant is seeking a Client Success Manager to lead the relationship with customers, ensuring they receive the best possible result delivery, service and support across all projects. You will act as the primary liaison, coordinating resources and reporting on progress with stakeholders.

In partnership with data integrations, coding management, engineering, sales and leadership, you will monitor project status, resolve issues, prepare final reports and continuously identify process improvements