Healthcare Customer Success Manager — Growth & Retention

Verse Medical, Inc.; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) plan

Opportunities for career advancement

Job summary

Verse Medical, Inc. is seeking a Customer Success professional to ensure our clients are satisfied and to manage critical relationships. In this role, you will oversee a portfolio of clinic and hospital users, resolve high priority issues, and identify growth opportunities.

Qualified candidates will have 1-3 years of relevant experience, excellent communication skills, and the ability to work in a fast-paced, phone-driven environment. This hybrid role requires 4 days a week in our Chelsea, New York City office.

Qualifications

• 1-3 years in a customer success role in the software or healthtech domain.
• Experience managing and triaging issues from various accounts.
• Comfortable working in a phone-driven environment.

Responsibilities

• Manage a portfolio of Verse accounts.
• Resolve high priority and high impact issues.
• Collaborate with customers for successful documentation.

Skills

Customer success experience in software or healthtech

Excellent interpersonal & communication skills

Organizational skills and attention to detail

Problem-solving abilities

Experience with CRM software

Tools

Salesforce

Microsoft Office

G Suite

Job description

Verse Medical, Inc. is seeking a Customer Success professional to ensure our clients are satisfied and to manage critical relationships. In this role, you will oversee a portfolio of clinic and hospital users, resolve high priority issues, and identify growth opportunities.

Qualified candidates will have 1-3 years of relevant experience, excellent communication skills, and the ability to work in a fast-paced, phone-driven environment. This hybrid role requires 4 days a week in our Chelsea, New York City office.