Healthcare Data Client Success Manager

Datavant; United States; Hybrid; USD 108,000 - 130,000; Full time

Job summary

Datavant is seeking a Client Success Manager to own cross-functional projects and ensure successful delivery for healthcare customers. You will manage customer projects, coordinate internal teams, report status, and drive improvements while maintaining strong stakeholder relationships.

The role blends client success, project management, and healthcare domain knowledge in a hybrid work environment.

Qualifications

• 3-5 years of Client Success Account Management experience.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.
• Advanced Excel skills, some knowledge of sql queries preferred.
• Excellent written and oral communication skills.
• Strong bias for action and collaboration and well developed sense of urgency.
• Strong curiosity and ability to correlate data from many sources.
• Professional and respectful demeanor in a relaxed work environment.

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead efforts of associated project resources working closely with all internal teams including data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Skills

Client success

Project management

Healthcare knowledge

Advanced Excel

SQL basics

Communication

Cross-functional

Data analysis

Presentation skills

Education

Bachelor's degree or equivalent

Job description

Datavant is seeking a Client Success Manager to own cross-functional projects and ensure successful delivery for healthcare customers. You will manage customer projects, coordinate internal teams, report status, and drive improvements while maintaining strong stakeholder relationships.

The role blends client success, project management, and healthcare domain knowledge in a hybrid work environment.