Patient Care & Account Liaison

Apria Healthcare; Dallas (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Apria Healthcare is seeking a field-based team member to maintain relationships with accounts and ensure patients receive necessary home healthcare equipment. The role emphasizes strong communication, documentation, and coordination with medical groups to support home care needs.

The position includes on-call responsibilities, travel, and on-site setup/delivery of products. A high school diploma, valid driver’s license, and 2 years of related experience are required.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Must Poses a Valid Driver’s License

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assess patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
• May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
• Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
• Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
• Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.
• Sets-up and delivers home healthcare products and services.

Skills

Business Acumen

Problem Solving

Communication

Personal Credibility

Education

High School diploma

2 years related experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Apria Healthcare is seeking a field-based team member to maintain relationships with accounts and ensure patients receive necessary home healthcare equipment. The role emphasizes strong communication, documentation, and coordination with medical groups to support home care needs.

The position includes on-call responsibilities, travel, and on-site setup/delivery of products. A high school diploma, valid driver’s license, and 2 years of related experience are required.