Healthcare Switchboard Specialist - Calm, Rapid Calls

Community Health Systems; Naples (FL); On-site; USD 35,000 - 42,000; Full time

Job summary

Community Health Systems in Naples, FL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to appropriate departments with professionalism. You will handle paging requests, assist with emergency communications, and maintain accurate records for patients, staff, providers, and external customers.

The role requires strong verbal communication, the ability to manage high call volumes calmly, and attention to detail.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting preferred
• 1-2 years of switchboard experience preferred

Responsibilities

• Answers all incoming calls promptly and routes to the appropriate department
• Carries out paging procedures for employees, providers, and rapid response teams
• Acts as information hub providing accurate assistance to patients, staff, and external customers
• Transfers calls to proper extension ensuring seamless communication
• Coordinates communication for emergency codes and disasters
• Screens and verifies demographic information and maintains accurate records

Skills

Switchboard

Customer service

Phone etiquette

Emergency comms

Tools

Phone system

Job description

Community Health Systems in Naples, FL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to appropriate departments with professionalism. You will handle paging requests, assist with emergency communications, and maintain accurate records for patients, staff, providers, and external customers.

The role requires strong verbal communication, the ability to manage high call volumes calmly, and attention to detail.