Part-Time Switchboard Operator - Calm, Fast Caller Support

Penn Medicine; Doylestown Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking a Switchboard Operator to manage the telephone console, route calls, and provide high-quality information to callers. You will promote a positive image, respond to emergencies, and support hospital communications.

The role requires handling on-call paging, updating directories, and assisting clinicians with calls and scheduling within a fast-paced environment.

Qualifications

• Experience in handling switchboard or call center duties.
• Ability to route calls and provide accurate information to callers.
• Comfort with handling emergencies and alarms in a professional manner.

Responsibilities

• Answer and route all incoming calls per departmental guidelines.
• Monitor alarms, communicate issues to appropriate personnel timely.
• Maintain directory listings and update contact information.
• Assist physicians and hospital staff with long-distance calls and paging.

Skills

Customer service

Communication skills

Telephone etiquette

Calm under pressure

Education

Education or Equivalent Experience

Tools

EPIC

Directory management

Job description

Penn Medicine is seeking a Switchboard Operator to manage the telephone console, route calls, and provide high-quality information to callers. You will promote a positive image, respond to emergencies, and support hospital communications.

The role requires handling on-call paging, updating directories, and assisting clinicians with calls and scheduling within a fast-paced environment.