Healthcare Switchboard Operator - Part-Time Patient Support

Southwest Health; Platteville (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Flexible spending plan

Paid time off

Fitness membership discount

Job summary

Southwest Health in Platteville, WI seeks a part-time Switchboard Operator to work weekdays from 7:00am to 5:30pm. You will operate the telephone switchboard and perform various hospital clerical duties as assigned.

Ideal candidates have a high school diploma, 6–12 months of customer-relations experience, and familiarity with basic office procedures. Health care exposure and BLS are preferred, and you will join a team dedicated to patient service.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year experience with customer relations.
• Knowledge of basic office procedures/equipment and computer systems.
• Familiarization with medical terminology and health care experience preferred.
• Certification in Basic Life Support (BLS) preferred.

Responsibilities

• Answers incoming calls and forwards to the appropriate department.
• Prints all electronic remits to assist payment poster.
• Logs all daily Grant County PT logs into spreadsheet prior to monthly billing.
• Opens self-pay checks daily and runs tape; runs virtual credit cards daily.
• Scans incoming department correspondence and distributes to staff.
• Attends staff meetings and in-service training sessions.
• Adheres to Southwest Health’s value-based behavior standards.
• Understands and adheres to HIPAA and compliance policies.
• Performs other duties as requested or required.

Skills

Customer relations

Office procedures

Basic computer systems

Medical terminology familiarity

Education

High School Diploma or GED

Job description

Southwest Health in Platteville, WI seeks a part-time Switchboard Operator to work weekdays from 7:00am to 5:30pm. You will operate the telephone switchboard and perform various hospital clerical duties as assigned.

Ideal candidates have a high school diploma, 6–12 months of customer-relations experience, and familiarity with basic office procedures. Health care exposure and BLS are preferred, and you will join a team dedicated to patient service.