Switchboard Operator

Southwest Health; Platteville (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Flexible spending plan

Paid time off

Fitness membership discount

Job summary

Southwest Health in Platteville, WI seeks a part-time Switchboard Operator to work weekdays from 7:00am to 5:30pm. You will operate the telephone switchboard and perform various hospital clerical duties as assigned.

Ideal candidates have a high school diploma, 6–12 months of customer-relations experience, and familiarity with basic office procedures. Health care exposure and BLS are preferred, and you will join a team dedicated to patient service.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year experience with customer relations.
• Knowledge of basic office procedures/equipment and computer systems.
• Familiarization with medical terminology and health care experience preferred.
• Certification in Basic Life Support (BLS) preferred.

Responsibilities

• Answers incoming calls and forwards to the appropriate department.
• Prints all electronic remits to assist payment poster.
• Logs all daily Grant County PT logs into spreadsheet prior to monthly billing.
• Opens self-pay checks daily and runs tape; runs virtual credit cards daily.
• Scans incoming department correspondence and distributes to staff.
• Attends staff meetings and in-service training sessions.
• Adheres to Southwest Health’s value-based behavior standards.
• Understands and adheres to HIPAA and compliance policies.
• Performs other duties as requested or required.

Skills

Customer relations

Office procedures

Basic computer systems

Medical terminology familiarity

Education

High School Diploma or GED

Job description

• Must have a high school diploma, GED, or equivalent.
• Six months to one year experience with customer relations required
• Knowledge of basic office procedures/equipment and computer systems required
• Familiarization with medical terminology and prior health care experience preferred
• Certification in Basic Life Support (BLS) preferred.

Work Hours

We are seeking a part-time (20 hr/ week) Switchboard Operator to work weekdays between the hours of 7:00am - 5:30pm.

Job Summary

Communicates in a “customer oriented” professional manner to assist our patients, and customers. Operates a telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties as assigned.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Answers incoming calls and forwards to the appropriate department.
• Prints all electronic remits from EC to assist payment poster.
• Logs all daily Grant County PT logs into spreadsheet prior to monthly billing.
• Opens all self-pay checks daily and runs tape. Runs all virtual credit cards daily. Scans all incoming department correspondence and distributes to appropriate personnel.
• Attends staff meetings and in service training sessions
• Adheres to Southwest Health’s value-based behavior standards.
• Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.