Healthcare Switchboard Operator: Calm, Precise Communications

Community Health Systems; Gadsden (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

Community Health Systems in Gadsden, AL seeks a Switchboard Operator to manage all incoming and outgoing calls, greet callers professionally, and route them to the correct department. You will assist with paging requests, support emergency communications, and provide accurate information to patients, staff, providers, and external customers.

The role requires strong verbal communication, the ability to handle high call volumes calmly, and keen organizational skills.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly and routes to the appropriate department or individual.
• Carries out paging procedures for employees, providers, rapid response teams, and essential personnel, including during emergencies.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension to ensure seamless communication.
• Coordinates communication for emergency codes and disasters and notifies on-call staff as needed.
• Screens and verifies demographic information and organizes inpatient documentation for the Business Office.
• Maintains detailed records of pages, notifications, and calls as required by facility protocols.

Skills

Call center

Customer service

Switchboard operation

Emergency communications

Tools

Switchboard equipment

Job description

Community Health Systems in Gadsden, AL seeks a Switchboard Operator to manage all incoming and outgoing calls, greet callers professionally, and route them to the correct department. You will assist with paging requests, support emergency communications, and provide accurate information to patients, staff, providers, and external customers.

The role requires strong verbal communication, the ability to handle high call volumes calmly, and keen organizational skills.